Terms & conditions

The following statement forms our terms and conditions of sale.


a) Our quotations are based on the information available at the time of quotation. The more information we have the more accurate and more finite our quote will be.
b) With quotes based on a plan provided that quote will always be subject to potential change upon actual site measure and production of preliminary shop drawings. This is because the scope may change during this period.
c) With quotes based on a site measure and subsequent preliminary shop drawings the quote will be firm as the scope is easily quantified.
d) Our quotation validity, unless otherwise noted, is three months from date of quotation. Upon acceptance of our quote if the job is not called up within a further three months the quote will be subject to revision. This is due to the volatility of a number of commodities markets such as mild and stainless steels.
e) To order our products you will find an acceptance clause at the base of your quotation. This must be signed by an authorised signatory of the company or person to whom the quotation is addressed. Alternatively you may issue a company purchase order, a letter of intent to proceed or a subcontract referencing the applicable quotation number. Your project can not be scheduled until our receipt of one of the aforementioned documents.


a) All of our jobs are extensively detailed to ensure accuracy of manufacture and installation. In most instances we will forward a preliminary drawing for written approval. This is our client’s opportunity to ask for clarification of any item, construction method, dimension, clearance or intended finish detail included in the stair and balustrade.
b) Arden Architectural Staircases prides itself on getting the job done right the first time. The client is encouraged to voice any doubts or concerns at this point and will be asked to sign off on the drawing provided for approval. This signed drawing will then form a part of the contract between the two parties and where there is variation to the quotation, changes included on the drawing will take precedence.
c) Upon installation of the stair and balustrade if the client has any dissatisfaction with the design or layout then an inability to interpret the plans provided will not be accepted as grounds for complaint as ample opportunity will have been given to clarify any doubts or concerns.
d) For commercial works a set of preliminary shop drawings will be submitted for mark up by the supervising Architect and other interested parties. Upon receipt of these marked up drawings a final set of amended shop drawings will be forwarded for final approval. Any further mark ups or significant changes at this point that are cause for redrafting may attract a redrafting fee.


a) Timber is a natural product which is what gives it its inherent beauty. We use predominantly Kiln Dried Select Grade Timbers. Our version of select grade is as per the Australian Standard No.AS 2796.3-1999.
b) People’s tastes vary when it comes to timber. Some like to see a consistent colour match throughout the stair with little or no natural feature, others prefer a random selection of colours and find knots and natural features attractive. We encourage our clients to let us know if they have any particular preference in this regard. In the absence of any such request we endeavour to achieve a reasonably consistent colour match with as little feature as possible. However, as mentioned above timber is a natural product and some natural feature and colour variation will occur in all instances.
c) Some of our products are manufactured from boards wider, thicker or longer than can be found in nature and we will need to laminate a number of pieces together to achieve the width or thickness and sometimes even the length required. Again we will endeavour to select from colour matched timbers in an attempt to make these items as seamless as possible but we cannot and will not guarantee an exact match. All of our laminated products are manufactured using high strength marine grade polyurethane based adhesives.
d) All timber will expand and contract to varying degrees when subject to a change in atmospheric moisture content. This may cause items such and tongue and groove flooring used on stair landings to appear to open up a little in very dry conditions and to close up again in more humid conditions. This is a natural occurrence and cannot be addressed in any way unless of course the movement is excessive.


a) The manufacture of all of our mild steel components is performed in-house to very high standard using liquid cooled cutting equipment and three phase MIG welders. Our welds are performed by suitably qualified tradespeople to the Australian Standard No. AS/NZS 1554.1-2004 Structural Steel Welding.
b) Any product intended for powder coating or for painting and will be a visual item will have all external welds ground back to the parent metal and internal welds simply de-spattered. For further clarification of this description please ask your Arden representative.
c) The majority of our mild steel products perform a structural purpose and as such are sourced from structural steel members such as RHS (Rectangular Hollow Section), SHS (Square Hollow Section), CHS (Circular Hollow Section), PFC (Parallel Flange Channel), UB (Universal Beam) and all manner of Flat Bar or Plate. All of these items are manufactured either overseas or in Australia as structural items not as decorative pieces and as such vary a little in terms of manufacture quality. RHS for example is roll formed and then seam welded down its entire length. This weld is usually very neat and not overly visible until powder coating or painting occurs. We endeavour to position this weld so as to be in the least visible location but it is an unavoidable reality when dealing with structural steel items.



A common misconception is the belief that stainless steel is maintenance free, after all its stainless isn’t it! Unfortunately, it isn't... Stainless steel would be best described as rust proof steel. It will outlast carbon steels by thousands of years. Maintaining its inherent beauty is a different matter altogether. Due to the increased demand for stainless steel products in the building industry a number of the less known mysteries of stainless steels have come to light.

The most common problem that we face when using stainless steels is a phenomenon known as “tea-staining”. This appears to be rust. We are told that it is not rust but a form of oxidisation of the surface metal. It will appear on both 304 grade and 316 grade if the surface preparation is inadequate for the environment in which it is used.

Surface finishes are many and varied but can be broken down to two basic descriptions these are satin finish and mirror finish. There are many variations of these two base descriptions but in an effort to minimise confusion, we generally break our finishes into these two basic groups.

The main characteristics of the satin finish are:

  • A low sheen or non-reflective appearance.
  • A visible grain or direction of polish.
  • Does not show finger marks or dust particles etc as readily as mirror finishes.
  • A propensity to tea stain when used outdoors and even indoors if close to surf beaches or salty environments.

The main characteristics of the mirror finish are:

  • A high sheen or reflective finish.
  • No visible grain. The surface has a consistent finish.
  • Shows fingermarks, dust, dried water droplets etc quite readily.
  • With minimal maintenance will not tea stain even in the harshest environments.

Note: In the harshest of environments some maintenance will be required. This might be an occasional wash with water.
At Arden Architectural Staircases we pride ourselves on offering the very best advice to clients when specifying any of our products. With stainless steels we recommend the following.

Satin finish. Use only for indoor applications where there is a minimal chance of exposure to harsh environmental elements such as salt laden air.

Mirror finish. Use for all outdoor applications regardless of proximity to surf beaches etc. and on indoor applications where there is a chance of exposure to harsh environmental elements.

a) The manufacture of all of our stainless steel components is performed in-house to very high standard using liquid cooled cutting equipment and single phase TIG welders. Our welds are performed by suitably qualified tradespeople to the Australian Standard No. AS 1554.6-1994 Welding Stainless Steel for Structural Purposes.
b)  Almost all of our stainless steel products are intended for visual effect. As a standard we will grind all external welds back to the base material then blend, polish and grain to match the parent metal. All internal welds are polished and grained to match the parent material. For further clarification of this description please ask your Arden representative.
c) Upon request we can grind, polish and blend the internal welds but this will attract a significant fee as it is a very time consuming practice.
d) The two most common grades of stainless steel used in architecture are 304 Grade and 316 grade. 304 grade has been and still is successfully used in indoor applications where there is little exposure to the elements. 316 grade has been the preferred choice for outdoor applications.


a) Unless otherwise specified, glass will be clear.


a) Arden Architectural Staircases offers a pre and post finishing service which as originally offered with the advent of the composite construction staircase. This is where you may have steel stringers with timber treads and stainless steel stanchions with a timber handrail making it very difficult for subsequent trades to achieve a high degree of paint finish to the timber components. It was obvious that this should be done prior to the assembly of the stair and balustrade.
b) As part of this service we wrap and protect the timber components after installation. As we will not be in a position to maintain this temporary protection we pass this responsibility on to the client. Little maintenance should be required however if the protection is accidentally removed or damaged it is the clients responsibility to replace this protection or at the very least advise us and we will have it reinstated.
c) Excessive damage to the stair and or balustrade due to the protection being removed or damaged will attract a rectification charge.
d) At this time we offer only one level of finish. This is a 60% Satin finish which may not match a timber floor finish. If it is imperative that the stair finish exactly match your floor finish then we recommend that you have the stair components finished by your flooring contractor.
e) The following clause will appear on your quotation:

Polyurethane Finish and protection of stairs.

  • All visual timber components having a minimum of 1 coat of Intergrain EnviroPro Timberseal and 2 coats of Intergrain EnviroPro Endure. This is a premium quality, high solids, low VOC, fast curing clear polyurethane used for high quality flooring and timber handrails. It offers superior resistance to water, general household reagents, marring and scuffing. Intergrain EnviroPro has high clarity that results in striking grain definition and enhances the natural beauty of timber. Please note this is a satin level finish.
  • Upon installation of the stair components the treads and landings are thoroughly wrapped in furniture felt that is in turn protected by a 3 mm MDF tread cover plate.
  • This pre-finishing is included due to the impracticality of having to otherwise apply polyurethane finishes to the underside of treads against powder-coated finishes and to the topside of treads and bottom rails against stainless steel stanchions etc.
  • Maintenance of the protection of the stairs to be the responsibility of the builder.

  • Prior to handover, Arden Architectural Staircases will remove the staircase protection; repair any minor marks scratches etc. prior to applying a finish coat to the timber as deemed necessary. Any major damage may be subject to re-quote. 


a) Arden Architectural Staircases currently offer powder coat colours chosen from the DULUX or INTERPON Standard range. This includes the PRECIOUS AS PEARLS range from DULUX.